Ritz99 Privacy Policy – Your Personal Data Protection in Malaysia

Ritz99 ("We", "Platform", "Company") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy is designed to clearly and transparently explain how we handle your personal information — from collection and processing to storage and eventual deletion.

We believe every ritz99 member deserves to know exactly what happens to their data. No confusing language, no hidden clauses — just straightforward explanations that Malaysians can easily understand.

This Policy applies to all activities on the ritz99 platform, including account registration, deposits and withdrawals (via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, or CIMB Clicks), betting activities such as Malaysia Super League and EPL football, badminton, e-sports, slots, live casino, table games and lottery, as well as all interactions with the ritz99 customer support team.

Ritz99 only collects data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we collect:

Every piece of data we collect has a clear and legitimate purpose. ritz99 uses your personal information for the following purposes:

• Account Management: Creating and maintaining your account, processing registration, verifying your identity, and managing secure logins.
• Transaction Processing: Process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and withdrawals in Malaysian Ringgit (RM) to your preferred account.
• Gaming Services: Providing access to all games — Malaysia Super League and EPL football, badminton, e-sports, slots, live casino, table games, and lottery — while accurately recording results and winnings.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, financial fraud, money laundering, and activities that violate our terms of use.
• Communications: Sending important account-related notifications, security updates, promotional information (if you have opted in), and responses to customer support enquiries.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA and the requirements of relevant authorities.
• Service Improvement: Analysing usage patterns to improve the platform interface, technical performance, and overall experience for ritz99 members.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of potential issues and providing appropriate assistance to members who may need it.

We do not use your data for any purposes beyond those stated above without first obtaining additional consent from you.

Ritz99 does not sell, rent, or trade your personal data to any party for commercial purposes. However, there are limited situations where we need to share certain information with the following parties, solely to enable our platform to operate:

• Payment Processors: Information required to complete your deposit and withdrawal transactions is shared with authorised payment processors (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX banking partners). They are bound by strict confidentiality agreements.
• Game Providers: For Live Casino and slots games, limited game session information is shared with our gaming software providers (such as Evolution Gaming, Pragmatic Play, and others) to ensure the games function correctly.
• Legitimate Authorities: Where required by Malaysian law, a court order, or a legitimate authority investigation, ritz99 will disclose the necessary information. We will always endeavour to notify you of such requests unless prohibited by law.
• Technical Service Providers: Companies providing hosting, cybersecurity, and analytics services to ritz99 may have limited access to certain data solely in their service capacity, and are bound by strict confidentiality agreements.

Ritz99 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we employ include:

• 256-bit SSL/TLS Encryption for all communications between your browser and ritz99's servers.
• Encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all ritz99 member accounts as an additional layer of security.
• 24/7 suspicious activity monitoring using a purpose-built automated anomaly detection system.
• Strict internal access controls — only ritz99 staff who require access to specific data within the scope of their duties are permitted to do so.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.
• Incident response plan which is tested regularly to ensure we are prepared for any potential security breach scenario.

While no system in the world can guarantee absolute 100% security, ritz99 takes all reasonable and practical steps to protect your data from unauthorised access, loss, misuse, or inadvertent disclosure.

Ritz99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the ritz99 platform. Mandatory cookies cannot be disabled as they are essential for security and core platform operations.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the ritz99 Privacy Policy, you have the following rights regarding your personal data:

Ritz99 does not retain your personal data for longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active. You may request account closure at any time.
• Financial Transaction Records: Retained for 7 years after the transaction date, in accordance with Malaysian tax and anti-money laundering legal requirements.
• Communication Logs (Live Chat, Email): Retained for 2 years for quality control and dispute resolution purposes.
• Gaming & Betting Data: Retained for 3 years for audit purposes, dispute resolution, and responsible gambling.
• KYC Data (Identity Verification): Retained for 5 years after account closure, in accordance with applicable legal requirements.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Ritz99 strictly prohibits the use of our platform by individuals under the age of 18. Our platform is not designed for minors, and we do not knowingly collect personal data from underage individuals.

If we discover that personal data belonging to a minor has been collected without proper verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child may have registered a ritz99 account are urged to contact us immediately at support@ritz99.bet.

Ritz99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, current legal requirements, or platform improvements. When significant changes are made, we will:

• Sending a notification to your registered email at least 7 days before the changes take effect.
• Displaying a clear notice on the ritz99 platform's main page.
• Updating the "Last Updated" date at the top of this document.

Continued use of the ritz99 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to close your account and withdraw any eligible balance.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ritz99 handles your personal data, please do not hesitate to reach us through the following channels:

We are committed to addressing every enquiry seriously and providing a satisfactory response within the stipulated timeframe. Your satisfaction and trust are ritz99's top priority.